Southwest Baptist University desires to resolve student grievances, complaints and
concerns in a timely, fair and efficient manner. Certain types of situations can be
resolved internally by simply contacting university personnel. If an issue cannot
be resolved internally, you may file a complaint with the Missouri Department of Higher Education.
CODE OF CONDUCT
- No action will be taken by financial aid staff that is for their personal benefit
or could be perceived to be a conflict of interest.
- Employees within the financial aid office will not award aid to themselves or their
immediate family members. Staff will reserve this task to an institutionally designated
person, to avoid the appearance of a conflict of interest.
- If a preferred lender list is provided, it will be compiled without prejudice and
for the sole benefit of the students attending the institution. The information included
about lenders and loan terms will be transparent, complete and accurate. The complete
process through which preferred lenders are selected will be fully and publicly disclosed.
Borrowers will not be auto-assigned to any particular lender.
- A borrower's choice of lender will not be denied, impeded or unnecessarily delayed
by the institution, even if that lender is not included on the institution's preferred
- No amount of cash, gift or benefit in excess of a de minimis amount shall be accepted
by a financial aid staff member from any financial aid applicant (or his/her family),
or from any entity doing business with or seeking to do business with the institution
(including service on advisory committees or boards beyond reimbursement for reasonable
expenses directly associated with such services).
- Information provided by the financial aid office is accurate, unbiased, and does not
reflect preference arising from actual or potential personal gain.
- Institutional award notifications and/or other institutionally provided materials
shall include the following:
- A breakdown of individual components of the institution's Cost of Attendance, designating
all potential billable charges.
- Clear identification of each award, indicating type of aid, i.e. gift aid (grant,
scholarship), work, or loan.
- Standard terminology and definitions, using NASFAA's glossary of award letter terms.
- Renewal requirements for each award.
- All required consumer information is displayed in a prominent location on the institutional
web site(s) and in any printed materials, easily identified and found, and labeled
as "Consumer Information."
- Financial aid professionals will disclose to their institution any involvement, interest
in, or potential conflict of interest with any entity with which the institution has
a business relationship.